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<p><strong>Effective Date:</strong> 24<sup>th</sup> April, 2024</p>
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<p>At <strong>Takadun Web/Mobile App</strong>, a product of <strong>Takaudun Publishers Limited</strong>, we are committed to providing high-quality digital educational content that supports learners across Nigeria. This Refund and Returns Policy outlines the conditions under which users may request a refund.</p>
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<h2 class="wp-block-heading has-ast-global-color-4-color has-text-color has-link-color"><strong>📘 Digital Nature of Our Products</strong></h2>
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<p>Takadun Web/Mobile App provides <strong>digital access</strong> to school textbooks and learning materials. Due to the <strong>intangible and instantly accessible</strong> nature of our service, we generally <strong>do not offer returns</strong> once a subscription has been activated.</p>
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<h2 class="wp-block-heading has-ast-global-color-4-color has-text-color has-link-color"><strong>🔄 Refund Eligibility</strong></h2>
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<p>We may offer a <strong>refund under limited and specific conditions</strong>, including:</p>
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<li><strong>Technical Access Issues</strong>: If you are <strong>unable to access</strong> your purchased content due to a verified issue on our side and we are <strong>unable to resolve it within 5 working days</strong>.</li>
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<li><strong>Duplicate Payments</strong>: If you are charged <strong>twice for the same subscription</strong>, we will refund the extra charge upon verification.</li>
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<li><strong>Unauthorized Transaction</strong>: If your account was used without your permission and you report it within <strong>3 days of the transaction</strong>.</li>
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<h2 class="wp-block-heading has-ast-global-color-4-color has-text-color has-link-color"><strong>❌ Non-Refundable Cases</strong></h2>
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<p>We will <strong>not issue a refund</strong> in the following situations:</p>
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<li>If you simply change your mind after subscribing</li>
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<li>If you or your child did not enjoy the content, after accessing it</li>
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<li>If your device is incompatible with the app (please check device requirements before subscribing)</li>
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<li>If you forgot to cancel your subscription before renewal</li>
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<h2 class="wp-block-heading has-ast-global-color-4-color has-text-color has-link-color"><strong>📝 How to Request a Refund</strong></h2>
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<p>To request a refund, please email us at:</p>
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<p>📧 <strong>info@takadun.ng</strong><br>Include the following:</p>
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<li>Your full name</li>
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<li>Registered phone number or email</li>
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<li>Transaction ID or payment receipt</li>
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<li>A brief explanation of the issue</li>
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<p>We will review your request and respond within <strong>3–5 business days</strong>.</p>
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<h2 class="wp-block-heading has-ast-global-color-4-color has-text-color has-link-color"><strong>💳 Refund Method</strong></h2>
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<p>Approved refunds will be processed through the <strong>original payment method</strong> used during subscription (e.g., debit card, bank transfer, mobile payment). Refunds may take <strong>5–10 business days</strong> to appear depending on your bank or payment provider.</p>
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<h2 class="wp-block-heading has-ast-global-color-4-color has-text-color has-link-color"><strong>🔐 Protecting You</strong></h2>
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<p>To prevent abuse of our refund policy, repeated or suspicious refund requests may lead to account restrictions or denial of future refunds.</p>
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<h2 class="wp-block-heading has-ast-global-color-4-color has-text-color has-link-color"><strong>🔄 Changes to This Policy</strong></h2>
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<p>We may update this policy occasionally to reflect changes in our business or legal requirements. Updates will be published on our website and app.</p>
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<h2 class="wp-block-heading has-ast-global-color-4-color has-text-color has-link-color"><strong>📩 Contact Information</strong></h2>
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<p>For questions or support, please reach out to:</p>
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<p><strong>Takadun Publishers Limited</strong><br>📧 <strong>Email:</strong> info@takadun.ng<br>🌐 <strong>Website:</strong> <a href="http://www.takadun.ng">www.takadun.ng</a><br>📍 <strong>Location:</strong> Block A, Flat A-20 Zampole Plaza, Before SDP Junction, Gwagwalada-Abuja.</p>
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<h2 class="wp-block-heading has-ast-global-color-4-color has-text-color has-link-color"><strong>Thank You for Choosing Takadun Web/Mobile App</strong></h2>
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<p>We appreciate your support in making affordable education accessible to Nigerian students. If you have any questions, don’t hesitate to reach out.</p>
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